Shipping policy
Shipping Policy – MassageLife
At MassageLife, we aim to ensure your order is delivered safely and within a reasonable timeframe.
1. Order Processing
- All orders are processed within 1 to 3 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
2. Delivery Timeframes
Delivery times may vary depending on location:
- UK & Europe: 7 to 16 business days
Delivery times are estimates and may be affected by external factors such as courier delays, customs processing or periods of high demand.
3. Shipping Costs
- Shipping costs are calculated at checkout before completing your purchase
- Free shipping promotions may be offered and will be clearly indicated on the website
4. Order Tracking
Where available, a tracking number will be provided and sent via email once your order has been dispatched.
5. Delays and Delivery Issues
MassageLife is not responsible for delays caused by:
- Courier services
- Customs procedures
- Incorrect or incomplete delivery details provided by the customer
If an order is returned due to incorrect address details or failure to collect, additional shipping charges may apply.
6. Customs and Duties
For deliveries outside the UK or European Union, additional charges may apply, including:
- Customs duties
- Local taxes
These charges are the responsibility of the customer.
7. Lost or Damaged Orders
If your order:
- Has not arrived within a reasonable timeframe
- Arrives damaged
Please contact us at:
We will review the situation and provide an appropriate resolution.
8. Contact
For any questions related to shipping:
Email: support@massagelife.co.uk